You own the resort. You don't own its guests. - The OTA, the wholesaler, the advisor, and now the AI each keep the part of your guest that matters — and what's left to you is the stay..

Aug 17, 2026 • Hospitality

Your Gen Z guest finds hotels through influencers - A mid-tier creator won't post for less than $5,000. She still gives away one trip a quarter to a hotel she actually wants to see..

Aug 17, 2026 • Hospitality

Booking's CEO says handling your guest just needs "a little more compute" - Booking Holdings has cut what it costs to answer a guest's problem by double digits twice in six months. There is no place to rate the machine that answers, so the only review in the transaction is the one with your name on it..

Aug 17, 2026 • Hospitality

Booking Holdings is merging the pipes that resell your rooms - The arms of Booking.com, Agoda and Priceline that sell your rooms to banks and airlines are being folded onto Agoda's engine — one that mixes your contracted rate with wholesale and can put it behind a login.

Aug 17, 2026 • Hospitality

Mews got a licence to hold your money - Mews says $19.7 billion ran through its platform last year. From late 2026 the guest's card can settle into a company Mews owns, on the way to your bank..

Aug 17, 2026 • Hospitality