The email you want is the one she gives you for a reason - Booking.com takes her details off your screen thirty days after checkout. The address she gives your concierge for the eight o'clock table was never theirs to take..

Aug 26, 2026 • Hospitality

The chains have a new offer for independent hotels - Nearly half of Marriott's signings across Europe, the Middle East and Africa last year were existing hotels joining. You keep your name, your look and your restaurant. What you hand over is the guest..

Aug 26, 2026 • Hospitality

Expedia just told you where demand is going. Every answer costs money. - Every finding in Expedia's quarterly demand report arrives with something to buy. The searches it counts are its own..

Aug 26, 2026 • Hospitality

An independent has three ways into the AI booking channel. Two of them are somebody else's. - The chains and the OTAs are already inside Google's test. An independent buys in on a net rate, an agent commission, or a franchise fee..

Aug 26, 2026 • Hospitality