Agentic AI top strategic tech trend for 2025, says Gartner

Agentic AI transforms AI from a passive assistant to an autonomous agent capable of making proactive decisions

We are entering the age of Agentic AI, where artificial intelligence is evolving from a passive tool to an active agent capable of making autonomous decisions and taking intelligent actions. Highlighted by Gartner as the top strategic technology trend for 2025, Agentic AI is expected to revolutionize industries by 2028, with at least 15% of daily workplace decisions made without human intervention.

Key takeaways

• Technological foundation: Agentic AI leverages cutting-edge advances such as large language models (LLMs), machine learning, deep learning, and reinforcement learning. Unlike earlier AI, it proactively automates tasks, collaborates with other systems, and reshapes industry roles;
• Applications in travel and hospitality: This AI revolutionizes the customer experience by delivering hyper-personalized services, anticipating user needs, and autonomously managing complex interactions. For example, it can act as a digital travel planner, resolving disruptions in real time, such as rebooking flights or accommodations;
• Workforce transformation: The rise of agentic AI is creating new roles, including AI trainers and ethics officers, while reshaping job structures. It can autonomously manage entire workflows, from negotiating contracts to handling customer service tasks, freeing humans for higher-level decision-making and creative roles.

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