At the roundtable with Thayer Ventures

The Mews/Duetto investor sees everything about hospitality tech in play right now, as new software platforms challenge Oracle's Micros Fidelio dominance

Who will be the first travel startup to create the “Uber of generative AI”? That’s the challenge Chris Hemmeter, managing director of Thayer Ventures, issued at the Innovation Roundtable at Phocuswright Europe taking place in Barcelona this week.

Key takeaways

• „Right now, we are just seeing AI being used as a tool in itinerary planning, customer service,” said Hemmeter, “but will we see it become a new computing platform as mobile was to Uber?
• Sustainability is here to stay as corporate travel companies are asking tougher questions and hotel companies are making massive statements of intention and no one has any clue how to get there;
• He is also excited about the change in the way is travel is being sold – from expensive search on Google to the new world of influencers and social media popular with Gen Z and Millennials.

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