Booking.com to compensate not all hotels over delayed payments

OTA apologizes to partners left out of pocket, but those told they do not qualify for compensation say it adds insult to injury

Booking.com has apologized and offered some hotel operators cash compensation for leaving hotels and partners out of pocket for months, but those who have been left out of the payment say it adds insult to injury.

Key takeaways

• In an email sent out to hotel operators this week, the Booking.com chief executive, Glenn Fogel, apologized for “the impact that our finance and payment systems maintenance and the resulting delay in payments may have had on you and your business”;
• Partners whose payments were delayed more than 21 days would be given a “gesture of goodwill in the form of a one-time cash payment”. The 21-day delay would not include an initial 10-day freeze the partners had been warned about;
• A spokesperson for Booking.com would not say how much money the partners would be paid or the number of partners receiving the payment.

Get the full story at The Guardian