OTAs still offer different hotel rates on laptops and mobiles

Booking.com, Expedia and Hotels.com often charge more if you book on a computer instead of your phone

Jul 25, 2024

It’s little-known that Booking.com, Expedia and Hotels.com offer mobile-only discounts on selected hotels - promising up to 40% off stays - but only if the booking is made on a smartphone.

Key takeaways

  • A spot check on Booking.com revealed that 15 out of 50 listings had a cheaper ‘mobile-only price’. A pop-up announced: ‘You’re getting a reduced rate compared to the rate available on a computer or laptop.’
  • Five out of 10 ‘mobile exclusives’ that Which? found on Hotels. com were the same price when we cross-checked them on our laptop. For Expedia, four out of 10 were the same price;
  • Even when mobile prices were cheaper, Which? found savings could be hugely exaggerated.

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