Delta Expects $500 million hit from CrowdStrike outage

The airline is now preparing for litigation and potential claims against CrowdStrike as it attempts to recover from the outage

The outage affected Delta more than most of its competitors, forcing the airline to cancel more than 5,000 flights. The outage had a global ripple effect, disrupting businesses around the world after a failed software update from CrowdStrike, a leading cybersecurity firm, caused millions of Microsoft Windows users to crash.

Key takeaways

• In a public statement earlier this month, Delta Air Lines' CEO highlighted that the software outage occurred during the airline's "busiest travel weekend of the summer," significantly impacting the nation's third-largest fleet.
• To restore operations, the company had to manually reset 40,000 servers, CEO Ed Bastian noted.
• Delta is now dealing with significant financial losses and a blow to its reputation, while also facing an investigation by the U.S. Department of Transportation into its handling of the incident.

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