Digitalization boosts productivity in hospitality
The latest data from Mews suggests that as hotel technology becomes more embedded, staff continue to become more efficient
The efficiency gains come as hotels have seen a 54% staff turnover during the summer months, a rise of 10% from last year. Additionally, 70% of hoteliers have also reported experiencing challenges when recruiting staff.
Key takeaways
- Analysis published today in an IDC White Paper, sponsored by Mews, concluded that by automating repetitive tasks, front desk staff experience a 24% increase in productivity;
- For hotel groups, this can be the equivalent workload of around 12 full-time employees in the organization. This time-saving gives front-desk staff 35% more time to support guests, improving the overall customer experience.
Download the full report from Mews