Essential hotel metrics for General Managers
Data empowers you to make operational decisions. Knowing which metrics are the most important, therefore, is vital
If you’re a General Manager, you already have a good sense of how your property is performing. Through a combination of experience, intuition and walking around day-to-day, you have a gauge of how busy you are, the happiness of your staff and the experiences of your guests.
That’s a great start, but the devil’s in the data.
Tracking the right hotel metrics will fine-tune your impressions and give you concrete information on where you’re performing well and where there’s still room for improvement. Some of the results may even surprise you.
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