Six hotel guest communication tips
Because today’s guests leverage a variety of channels, the hotel guest communication tips cover email, text messaging, and web
Revinate's recent benchmark report, “Understanding hoteliers’ performance across communication channels,” has a ton of insights on how to effectively engage with guests.
Here’s a sneak peek at some of the most notable ones:
- Create more targeted emails to improve performance
- Don’t give up on guests who abandon your booking engine
- Using a wide range of email types is one of the top hotel guest communication tips
- Focus even more on responding to reviews
- Leverage text messaging to drive efficiency and personalization