Greek hoteliers react to Booking.com's new payment policies
The OTA requires hosts to use a virtual card to secure reservations, eliminating the ability to request a deposit
Greek hoteliers argue that the new requirement unfairly infringes on the right of hotels, as enshrined in Greek law, to require deposits for reservations. This practice is intended to protect against potential losses due to last-minute cancellations and no-shows.
Key takeaways
- If Booking.com does not engage in discussions and find fair solutions to improve the partnership between Booking.com and its affiliated hotels, the association will take legal action;
- In addition, the commission rate for using the Booking.com virtual card has increased to 3% from the initial rate of 1.1% a few months ago;
- In addition to these changes, hotels were previously able to collect payments at the time of booking, but now payments are made on the day of arrival.
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