Hoteliers adapt tech, design to increase guest satisfaction
The sentiment of paying more for less extends across the travel industry as a whole
Decreasing guest satisfaction in the hospitality industry is one of the symptoms of hotels not having the staff to keep up with consumers’ shifting demands. To alleviate both, hoteliers are leaning on new technology and unique designs to appeal to guests.
Key takeaways
- Hilton has been looking at ways to maximize sales while giving guests more options to choose from;
- An example of innovation that has affected the hotel guest experience is the digital key;
- Technological advancements can shift the main touch points of hotel service - more guests are now interacting with the breakfast attendant than the front-desk employee due to digital keys.
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