Hotels.com faces backlash for rewards program changes
For die-hard Hotels.com fans, Expedia's One Key rewards program is a step down from the booking site’s previous rewards model
Before Expedia Group brought its travel rewards under one umbrella, Hotels.com had a simple incentive program. After booking 10 nights on the website, you’d earn one night free equal to the average cost of your past 10 stays - or effectively a 10% discount on hotel stays.
Key takeaways
- Former Hotels.com loyalists say that the free night kept them from booking with competitors;
- Now that its policy has changed, one consumer said that they’d start booking directly with hotels - a sentiment that others echoed throughout a Reddit thread;
- Experts generally agree that you’ll get the best rates if you book with hotels directly rather than through Hotels.com and other travel sites.
Get the full story at Cheapism