How can hospitality CEOs find hope?

The traditional approach to leadership is becoming less effective, what got you here may not get you to where you want to be in the future

Immediate priorities for the European hospitality sector include managing the inflationary pressures and streamlining operations to manage labour costs and efficiencies. Leaders must also adjust their business strategies to cater to a more price sensitive, digital savvy consumer.

Key takeaways

• While today's guests are looking for new and more authentic experiences and memorable products and services, they also still want value for money and exceptional quality;
• Putting people at the heart of your organization is key – placing as much importance on looking after your team, the internal customer, as your external customer;
• Having a vision that is shared with all the team creates a sense of ownership and shared goals, fostering collective accountability and a good sense of team-working – working together to achieve something tangible.

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