How to run a hotel with 80% less staff

A 168-room hotel has shared how it successfully operates with a highly streamlined staff, leveraging a tech platform it implemented last year

The Zipper Hotel & Apartments in Düsseldorf, Germany, opened its doors in November 2023 with a remarkably small team of just six employees. This streamlined operation is made possible by the innovative employee and guest experience platform, Like Magic. The system has allowed the hotel to reduce its headcount by 80% compared to typical requirements for a property of its size, while maintaining the same level of efficiency.

Key takeaways

• The platform enables staff to perform 80% of their daily tasks from one single system. It also allows guests to carry out a range of actions without staff assistance;
• These range from checking in, ordering food, requesting additional linen or pillows, and creating keyless room passes – requiring only a smartphone;
• The platform also enabled The Zipper to rapidly onboard staff, with every team member fully trained up in just a day and a half;
• And despite the ultra-lean team, the hotel has generated extensive positive feedback from guests, with Google ranking it 4.6 out of 5 and Booking.com ranking it 8.8.

Get the full story at Travolution and Like Magic