Level of demand seen over the last two years should erase any doubts about the resiliency of travel
In a video interview with HNN during the Americas Lodging Investment Summit, Tony Capuano, CEO Marriott International, said the company continues to see strong and growing demand in most of its markets. Forward-booking data is showing encouraging signs for a strong 2023, even if the booking window remains somewhat short.
Watch the video at HNN
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OTAs must remain agile amid rapid change - While AI helps OTAs roll out features faster, errors in travel bookings or customer service can cause major customer stress.
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