Ryanair accuses OTAs of 'malpractice'
The airline says “many OTAs” provide inaccurate passenger and payment details to the carrier making it difficult to service them
The carrier claims passengers booked through OTAs were unable to access Ryanair’s free, change-of-flight options during the wildfires on Rhodes last month because the OTAs withheld their booking details and gave the airline inaccurate passenger details.
Key takeaways
- Many OTAs provide Ryanair with incorrect email addresses for passengers meaning we can’t communicate with passengers directly to share essential flight information and updates, including potential departure time changes;
- The airline also accused OTAs of charging more than the true Ryanair fare, with discounted fares’ often being nothing but clickbait to lure customers before hitting them with markups of up to 200%;
- The best way for customers to protect themselves from OTAs is to book direct.
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