Say goodbye to daily hotel room cleaning

The pandemic put a pause on many hotels’ guaranteed once-a-day cleanings. Now many of them are making the change permanent, even saying guests prefer it

In the early days of the pandemic, the daily cleaning of hotel rooms was among the many routines disrupted. Now, with travel largely having rebounded, daily cleaning, like the five-day office workweek for many people and printed menus at restaurants, seems to have become a thing of the past.

Key takeaways

• An increasing number of guests these days prefer not to be interrupted, or to have personal belongings touched by housekeeping staff;
• The start of a shift in the way services are delivered at hotels, from an operations-focused approach, in which things happen on a schedule set by the hotel, to a more guest-friendly model, in which travelers’ wishes drive the service;
• Shifting to the guest-friendly approach “can lower complaints, increase satisfaction, decrease price sensitivity, increase intent to return and boost intent to refer.

Get the full story at The New York Times