Shaping the future of the hotel RFP process

The goal is to streamline the RFP process to minimize time, reduce complexity and facilitate smoother transactions for hotels and clients alike

HSMAI Europe recently convened a virtual roundtable specifically designed for senior sales executives to focus on the dynamic evolution of the Request for Proposal (RFP) process within the hospitality industry. The primary objective of the discussion was to share insights, address challenges and generate innovative ideas to optimize and improve the efficiency of the RFP process.

Key takeaways

• Minimize repetitive tasks by eliminating the annual resubmission of identical details and instead emphasizing the need for only relevant updates;
• Increase the level of automation to streamline operations, complemented by the provision of a dedicated point of contact for personalized assistance;
• Overhaul the technology infrastructure that supports the RFP process, recognizing that many existing systems rely on outdated technology from the 1980s. In addition, integrate sustainability principles into the process to align with today's industry priorities.

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