Shiji unveils enhanced Single Guest Profile feature in hotel PMS

The Single Guest Profile feature allows seamless management of guest information across multiple properties within a hotel brand or group

Shiji introduced a significant upgrade to its enterprise platform’s Single Guest Profile, bringing the full power of the Shiji Enterprise Platform vision to customers around the world.

Key takeaways

By eliminating data silos and consolidating guest profiles, Shiji empowers hotels to deliver personalized service across multiple touchpoints. This not only improves service quality but also enables targeted marketing, upselling, and loyalty programs.

A key feature is the AI-powered profile duplication management system, which identifies and merges duplicate profiles, reducing redundancy.

Data privacy and security are central to this update, with guest data securely stored within the hotel’s infrastructure, ensuring compliance with global privacy standards.

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