The European Accessibility Act: What hoteliers need to know
While the EAA presents challenges, it also offers an opportunity for hotels to innovate, improve guest experiences
As the hospitality industry adapts to ongoing changes, staying informed about evolving legislation is crucial for success. One such law that all hoteliers must understand is the European Accessibility Act (EAA), which mandates accessibility standards for digital and physical products and services. Full enforcement of the EAA begins in 2025, and hotels need to take steps to ensure compliance by the deadline.
Key takeaways
- What is the EAA?The EAA is an EU law designed to ensure accessibility for persons with disabilities, covering products and services like websites, mobile apps, self-service kiosks, and payment terminals. It aims to improve the lives of people with disabilities and foster an inclusive marketplace.
- What it means for hoteliers:The EAA affects digital and physical offerings in hotels, requiring compliance by June 2025. Hoteliers must ensure that their websites, mobile apps, check-in kiosks, payment terminals, and other relevant services are accessible to all users.
- Ongoing compliance:Compliance is an ongoing responsibility, requiring continuous audits and updates. Centralized accessibility governance is recommended for larger hotel chains.
- Benefits of accessibility:Embracing accessibility enhances the guest experience, attracts a broader audience, and demonstrates corporate social responsibility. Accessible hotels are better equipped to serve the growing number of older travelers and those with disabilities.
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