The future of kiosks in the hospitality industry

As self-service tools benefit both guests and the hotel organizations that serve them, be prepared to see even greater growth of this technology in the hospitality industry

Experts predict that the future of hotel self-service will mirror air travel management. Guests will control their stay, from room selection and in-room services to check-in and payment, all prior to arrival.

Key takeaways

• Traditionally, hotel operations have relied on staff to manage requests and communicate via phone or radio, often without real-time documentation;
• Implementing technology and self-service tools simplifies the tracking and reporting of requests, allowing hotels to anticipate needs such as rollaway beds or toothbrushes. This data helps hotels plan better, improving efficiency and guest satisfaction;
• Tracking guest preferences improves operational efficiency, personalization for repeat guests, inventory management, and future demand forecasting.

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