The hotel guest experience of the future

The key to creating the guest experience of the future is to consistently deliver on expectations at every touchpoint of their journey with you

Dec 5, 2024

Designing a guest experience that meets your guests' expectations not only drives revenue, but also builds loyalty and lasting relationships, leading to sustainable long-term profitability.

Key takeaways

  • In the past, price and product were the primary decision drivers. Today, 86% of shoppers are willing to pay more for a superior customer experience;
  • The guest journey used to begin upon arrival at the hotel and end upon departure. Now, it begins during the inspiration phase - when customers are deciding where to stay - and continues beyond their stay, creating a continuous cycle of engagement;
  • To deliver a seamless hospitality experience, it is essential to understand who your guests are, what they expect, and how you can exceed their expectations at every stage of their journey.

Get the full story at Bookboost

Related must-reads

JOIN 34,000+ HOTELIERS

Get our Daily Brief in your inbox

Consumers are changing the face of hospitality - from online shopping to personalized guest journeys and digitalized guest experiences ...
we've got you covered.

By submitting this form, you agree to receive email communication from Hospitality.today and its partners.