Travelers see digital wallets as essential

Enhanced payment methods can streamline operations and improve the customer and employee experience

The travel and hospitality industry has historically relied on traditional payment methods such as cash and credit cards. However, as both consumers and employees express dissatisfaction with these outdated systems, the adoption of real-time payment solutions has the potential to transform the industry.

Key takeaways

• A significant shift is taking place, with 74% of travelers viewing digital wallets as essential to their experience. This trend is particularly evident among affluent and millennial travelers, who use digital wallets at rates of 83% and 82%, respectively;
• In addition, customers who use digital wallets tend to spend an average of $44 per restaurant visit, compared to just $33 for those who rely on traditional payment methods;
• This trend highlights a growing consumer preference for seamless and efficient payment solutions that enhance the overall travel experience.

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