Your hotel CRM provides a wealth of useful information about your guests’ digital identities
As technology sits at the center of daily hotel operations, proper personalization means utilizing the data we have on our guests to create targeted and effective marketing campaigns
Here’s how to leverage these digital identities across each phase of travel, from dreaming to planning, booking and experiencing.
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The new face of hospitality - While traditional hotel stays remain popular, the industry now offers innovative models for diverse, discerning travelers.
Virtuoso on technology, longevity and diversity in luxury travel - Too many people focus on the idea that technology will replace travel agents. In reality, it has only enhanced what they do.
OTAs must remain agile amid rapid change - While AI helps OTAs roll out features faster, errors in travel bookings or customer service can cause major customer stress.
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