What the EU digital wallet brings to hoteliers

Hoteliers who take the initiative to implement the EU's new digital identity solutions within their PMS stand to reap significant benefits

May 2, 2024

The upcoming eIDAS II regulation will be a game-changer for all businesses – hotels included. It mandates the adoption of the EUDI Wallet by all member states by 2024/2025. This means that, by then, every EU citizen will have a single, secure digital identity recognized by both public authorities and private service providers throughout the entire European Union.

Key takeaways

  • eIDAS regulation sets the stage for the hospitality industry to leverage the power of digital identity, creating a more streamlined, secure, and guest-centric experience;
  • Digital identity solutions enable dramatically more secure and convenient self-service identity verification options, allowing them to check in and out seamlessly through their smartphones or dedicated kiosks;
  • Automating guest identity verification tasks takes the repetitive burden off staff shoulders, which unlocks their potential to focus on what they do best: building genuine connections and providing personalized service.

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