Read in browser Today's Brief Booking.com has a problem - While Booking Holdings’ ticked all the boxes with its 2023 earnings, its projected 7% growth for 2024 sharply contrasts with last year's 24%. Feb 26, 2024 • Hospitality OTAs gear up for fresh competition - Booking.com and Expedia are likely to start seeing more competition in future from upcoming China-based group Trip.com. Feb 26, 2024 • Hospitality The Hotels Network Meet KITT, Your AI-Powered Receptionist Discover the future of guest service. Multilingual human-like support designed to handle reservations and guest queries 24/7, accessible via voice or text. Learn more Independent hotels need a chance to compete - Each year hotels pay more than $50 billion to OTAs like Expedia and Bookings, which control 90 percent of the online hotel marketplace. Feb 26, 2024 • Hospitality Airline held liable for its chatbot giving passenger bad advice - When Air Canada's chatbot gave incorrect information to a traveller, the airline argued its chatbot is "responsible for its own actions". Feb 26, 2024 • Travel Last year, Airbnb guests traveled to more cities than ever before - More than 4,000 cities and towns across the globe welcomed their first Airbnb stays last year, with nearly 80% being in non-urban places. Feb 26, 2024 • Hospitality Advanced technologies bring about change for independent hotels - Unplanned over-bookings, front desks staffed 24/7, and marketing or finance degrees to optimize revenue will soon be a thing of the past. Feb 26, 2024 • Hospitality HSMAI reveals top hospitality talent trends - One of the trends is the dynamics of a multigenerational workforce – how different age groups bring unique strengths and perspectives to the table. Feb 26, 2024 • Hospitality Loyalty worth paying for - While paid loyalty programs in travel are still niche, they represent the most profitable and engaging approach at the pinnacle of the loyalty ladder. Feb 26, 2024 • Hospitality ... in case you missed it, our Daily Brief February 23, 2024 Advertising   Contact   Legal   © 2024 Hospitality.today™