McKinsey on how to build a customer-back business model in 2025 - Driving impactful digital transformation requires more than technology; it requires organizations to rethink their mindset, capabilities, and operating model.

Dec 18, 2024 • Hospitality

How guest feedback can shape hotel pricing strategies - How do you turn guest feedback into actionable strategies that inform your pricing and maximize revenue?.

Dec 18, 2024 • Hospitality

Resort fees finally declared war by new FTC rules - The FTC's final Junk Fees Rule prohibits deceptive pricing and hidden fees in live event ticketing and short-term lodging.

Dec 18, 2024 • Hospitality

Marriott plans outdoor hospitality brand - The company is acquiring a hospitality company that specializes in rural cabins as the hotel giant lays plans for an outdoor-focused lodging collection.

Dec 13, 2024 • Hospitality

Booking.com’s review scoring gets a major update - The OTA is making significant changes to its review scoring system, prioritizing recent reviews over a simple average in its calculations.

Dec 13, 2024 • Hospitality

PwC: 2025 UK hotel market outlook - Below-average UK GDP growth could boost inbound tourism with the UK's relative affordability for international travelers.

Dec 13, 2024 • Hospitality

The importance of digital keys in Apple Wallet for Hotels - Digital keys integrated into Apple Wallet are revolutionizing the hospitality industry, offering unparalleled convenience and a seamless guest experience.

Dec 13, 2024 • Hospitality

Shaping the future of luxury hospitality - As hotel guests seek more personalized experiences, the industry is shifting its perspective to "delivering tailored, high-quality stays".

Dec 13, 2024 • Hospitality