OTAs must remain agile amid rapid change - While AI helps OTAs roll out features faster, errors in travel bookings or customer service can cause major customer stress.

Nov 22, 2024 • Hospitality

Virtuoso on technology, longevity and diversity in luxury travel - Too many people focus on the idea that technology will replace travel agents. In reality, it has only enhanced what they do.

Nov 22, 2024 • Hospitality

Booking.com launches biggest Black Friday deals ever - With travel a top priority for the year ahead, Booking.com is making travel planning more affordable with up to 35% off global accommodations.

Nov 22, 2024 • Hospitality

Booking.com’s DMA approach: A bit more transparency, but not much else - There is considerable room for improvement, especially in ensuring fair hotel rankings, platform responsibilities, booking options, and data sharing.

Nov 21, 2024 • Hospitality

Hotrec claims Booking.com fails to comply with DMA - The European umbrella association for hotels insists on a through assessment of the parity clause changes introduced by Booking.com.

Nov 15, 2024 • Hospitality

Expedia boosts app user experience, loyalty offerings - The travel booking app now uses AI to summarize reviews and offer customers detailed property information.

Nov 14, 2024 • Hospitality

Booking.com says it is now in compliance with EU's DMA - The company has adjusted its operations to comply with the regulation, including removing parity clauses in July.

Nov 14, 2024 • Hospitality

Hoteliers too ambitious about the future of direct bookings? - Skift's Hotel Distribution Outlook 2024 predicts that by 2030, direct digital channels will surpass OTAs as the main distribution method for hotels.

Nov 14, 2024 • Hospitality