OTAs vs. AI Agents: The evolution of travel booking - OTAs may remain relevant for now, but advancing AI agents will weaken their core value over time.

Dec 9, 2024 • Hospitality

Booking Holdings cuts 60 jobs in B2B division - Booking Holdings' focus in the AI era likely won't be on its business-to-business services, which lag behind Expedia.

Dec 5, 2024 • Hospitality

The AI dreams of Booking.com - AI may transform the industry, but it is unlikely to completely replace human travel advisors as long as travelers value human expertise and relationships.

Dec 4, 2024 • Hospitality

Too much data? - How Agoda is shifting its view on customer experiences and internal processes through innovation and a steadfast focus on the future.

Nov 28, 2024 • Hospitality

Booking.com launches biggest Black Friday deals ever - With travel a top priority for the year ahead, Booking.com is making travel planning more affordable with up to 35% off global accommodations.

Nov 22, 2024 • Hospitality

OTAs must remain agile amid rapid change - While AI helps OTAs roll out features faster, errors in travel bookings or customer service can cause major customer stress.

Nov 22, 2024 • Hospitality

Virtuoso on technology, longevity and diversity in luxury travel - Too many people focus on the idea that technology will replace travel agents. In reality, it has only enhanced what they do.

Nov 22, 2024 • Hospitality

Booking.com’s DMA approach: A bit more transparency, but not much else - There is considerable room for improvement, especially in ensuring fair hotel rankings, platform responsibilities, booking options, and data sharing.

Nov 21, 2024 • Hospitality