Why AI can never compete with travel agents - Yes, ChatGPT is great for sifting through information, but it can’t replace the human touch when it comes to booking a holiday.

Dec 12, 2024 • Hospitality

Booking.com says typos exposing trip details aren’t a bug - A Booking.com user discovered a significant privacy issue stemming from email typos when booking vacation travel.

Dec 9, 2024 • Hospitality

OTAs vs. AI Agents: The evolution of travel booking - OTAs may remain relevant for now, but advancing AI agents will weaken their core value over time.

Dec 9, 2024 • Hospitality

Booking Holdings cuts 60 jobs in B2B division - Booking Holdings' focus in the AI era likely won't be on its business-to-business services, which lag behind Expedia.

Dec 5, 2024 • Hospitality

The AI dreams of Booking.com - AI may transform the industry, but it is unlikely to completely replace human travel advisors as long as travelers value human expertise and relationships.

Dec 4, 2024 • Hospitality

Too much data? - How Agoda is shifting its view on customer experiences and internal processes through innovation and a steadfast focus on the future.

Nov 28, 2024 • Hospitality

Booking.com launches biggest Black Friday deals ever - With travel a top priority for the year ahead, Booking.com is making travel planning more affordable with up to 35% off global accommodations.

Nov 22, 2024 • Hospitality

OTAs must remain agile amid rapid change - While AI helps OTAs roll out features faster, errors in travel bookings or customer service can cause major customer stress.

Nov 22, 2024 • Hospitality