Creative storytelling is the new hotel differentiator - In an AI-driven market, authentic narratives, cultural content, and emotional connection become strategic assets for hotel brands.

Dec 5, 2025 • Hospitality

The future of wellness economy: five dimensions shaping hotel strategy - Why evolving guest expectations around wellness are redefining hospitality experiences and revenue models.

Nov 26, 2025 • Hospitality

Personalization transforms Caribbean hotels - How regional hoteliers are using data, AI, and direct channel strategies to stay competitive in a shifting digital landscape.

Nov 25, 2025 • Hospitality

Apple expands its digital wallet into travel - The company aims to make apple pay an essential part of every step in the travel journey.

Nov 12, 2025 • Hospitality

Winning the heart, not the booking - Hotels and OTAs move beyond the direct-vs-indirect debate to focus on trust, experience, and emotion.

Nov 7, 2025 • Hospitality

What Gen Z wants from hotels - How a new travel generation is reshaping service expectations and brand loyalty.

Nov 4, 2025 • Hospitality

Marriott trims customer service staff - The hotel giant adjusts its engagement centers to match how guests now interact across digital and direct channels.

Nov 3, 2025 • Hospitality

The new frontier of guest experience - How immersive technology is opening untapped opportunities for hotels to attract, engage, and convert travelers.

Oct 23, 2025 • Hospitality