How brands are shaping the future of hospitality - In hospitality, focusing on service standards is expected; however, it’s no longer enough to meet the needs of today’s savvy traveler.

Oct 15, 2024 • Hospitality

Marriott aims to be as easy as Amazon - Like other hotel chains, Marriott is currently revamping its digital infrastructure, including updates to its loyalty, property management and reservation systems.

Sep 19, 2024 • Hospitality

The evolving role of experiences in travel - Today’s travelers don’t treat experiences as afterthoughts. Their travel decisions are increasingly based on specific activity interests.

Sep 18, 2024 • Hospitality

Hotels struggle to scale personalization efforts - Today's guests are looking for consistent and authentic interactions across all hotel experiences, beyond basic email and website interactions.

Sep 16, 2024 • Hospitality

Hotel guests see better value for the rates they pay - Hotel guest satisfaction scores improved year over year at hotels managed by third-party operators, driven by improved perceived value and faster, more responsive staff.

Sep 6, 2024 • Hospitality

Tambourine and Hyatt expanding Event Planner Experience globally - The Event Experience Guide is part of "Together by Hyatt," which makes customers feel cared for, efficient, impactful, and intentional.

Aug 21, 2024 • Hospitality

What do travelers value in a hotel? - New data suggests hotel guests aren't complaining about how much they pay, but what they get.

Aug 6, 2024 • Hospitality

J.D. Power seeing changes in hotel guest behavior - According to the company's latest survey, travelers' perceived value for higher hotel prices is highly dependent on how well the hotel meets their expectations.

Jul 22, 2024 • Hospitality