Are hotel guests getting more difficult these days? - Many hoteliers buy into the illusion that guests are increasingly rude and difficult, reinforcing these stereotypes to frontline customer service staff.

Jul 11, 2024 • Hospitality

Hyatt survey reveals neurodivergent traveler needs - One in four Americans has a sensory need or invisible disability, like autism, dyslexia, or ADHD.

Apr 30, 2024 • Hospitality

AI’s impact on non-linear customer service in hospitality - Non-linear customer service breaks away from traditional models by meeting customers anywhere they are in their journey.

Apr 15, 2024 • Hospitality

Simple yet effective ideas to enhance the hotel guest experience - Today’s traveler prioritizes value-driven experiences over traditional accommodations.

Apr 9, 2024 • Hospitality

Future shaping hospitality design trends - Hotels will continue to integrate tech-forward amenities and offerings as a way to set themselves apart.

Mar 19, 2024 • Hospitality

McKinsey's take on luxury hospitality customer experience - Luxury hospitality begins with a signature property, but a well-situated, beautifully designed hotel is only a start.

Mar 19, 2024 • Hospitality

When hospitality meets haute couture - Around the globe, airlines and hotels are collaborating with top fashion houses to reshape brand narratives.

Feb 16, 2024 • Hospitality

Hyper-personalization, the future of hotel marketing - Data-driven approach allows hotels to anticipate the needs and desires of guests, offering a level of service that goes beyond the basic.

Feb 12, 2024 • Hospitality