Hoteliers emphasize importance of investing in people - Investing in staff is equally as important as earmarking capital expenditures, although the return on such investment might be harder to quantify.

Feb 8, 2024 • Hospitality

Gamification in the hospitality industry - With the rise in popularity of the gaming industry, more hospitality businesses have found that incorporating gamification in their operations appeals to a younger generation of customers.

Feb 7, 2024 • Hospitality

Luxury hospitality’s secret sauce - True luxury doesn't come from glitz. It is generated by the 10% extra effort a team delivers beyond already high standards.

Feb 5, 2024 • Hospitality

Unboxing the hotel room - That moment when your guest first opens the door to her guest room post check-in might seem routine, but is it?.

Jan 30, 2024 • Hospitality

Truly retail to hotel guests - Much like how the airline industry leverages wider products to capture, own and keep the customer, hospitality has the opportunity to do the same.

Jan 18, 2024 • Hospitality

Has gratuity culture reached a tipping point? - The ubiquity of tipping prompts on screens has become a modern norm, replacing the clandestine notes in candlelit restaurants.

Jan 4, 2024 • Hospitality

Meet hotel guests where they are - Meeting guests where they are means providing them with seamless, intuitive mobile experiences from pre-arrival to departure.

Dec 13, 2023 • Hospitality

The value of a contact center - Online, it can be difficult to appreciate the nuances of a hotel, the difference in a deluxe and premium room, for example, or why the suite or package is worth the extra cost.

Dec 7, 2023 • Hospitality