Where have all the cooks gone? - Enhancing pay, training, culture, and communication helps restaurants overcome staffing challenges and build strong, lasting teams.

Feb 11, 2025 • Hospitality

Next-level hospitality contact centers - Contact Center leaders focused on flexible QA, balancing service and revenue, agent growth, staffing solutions, and AI-driven efficiency.

Feb 3, 2025 • Hospitality

Do hotels still need General Managers in 2024? - The business leaders of the future must be adaptable, data savvy, and able to manage the nuances of human interactions alongside automated systems.

Oct 29, 2024 • Hospitality

How hoteliers can optimize operations through design - Smart hotel design can elevate the guest experience, boost staff efficiency, and advance sustainability initiatives.

Sep 18, 2024 • Hospitality

Holiday disruption at US hotels as 10,000 workers strike - Dozens of U.S. hotels faced disruptions during Monday's busy Labor Day public holiday as over 10,000 workers went on strike after contract talks stalled.

Sep 3, 2024 • Hospitality

Accor launches the 2024 edition its student challenge - The goal of the challenge is to encourage students from diverse backgrounds to embark on a journey of discovery, creativity, and professional development.

Mar 12, 2024 • Hospitality

HSMAI reveals top hospitality talent trends - One of the trends is the dynamics of a multigenerational workforce – how different age groups bring unique strengths and perspectives to the table.

Feb 26, 2024 • Hospitality

How can hospitality CEOs find hope? - The traditional approach to leadership is becoming less effective, what got you here may not get you to where you want to be in the future.

Feb 7, 2024 • Hospitality