The competitive effects of online reviews on hotel demand - A new study investigates the impact of online reviews on hotel booking performance with a specific focus on the competitive effects of reviews.

Sep 7, 2023 • Hospitality

How to stay on top of your guest feedback - Guest feedback holds the key to unlocking invaluable insights that can drive operational improvements and enhance guest satisfaction.

Aug 23, 2023 • Hospitality

How to stay on top of your guest feedback - When it comes to running a successful hotel, keeping a finger on the pulse of guest feedback is an absolute must.

Jul 27, 2023 • Hospitality

TrustYou unveils responseAI - New tool leverages artificial intelligence technology to generate automated responses to guest reviews.

Jul 17, 2023 • Hospitality

With the explosion of AI, can hotel reviews still be trusted? - Artificial intelligence produces plausible verdicts on hotels, restaurants and tech in an instant.

Jul 17, 2023 • Hospitality

Most trusted brands in travel and hospitality - A new survey found the most trusted brands in travel and hospitality, with hotels and digital planning tools dominating the list for 2023.

Jun 2, 2023 • Hospitality

Booking.com continues to dominate online hotel reviews - The company collects almost half of all hotel reviews worldwide, followed by Google and Tripadvisor.

Jun 1, 2023 • Hospitality

Shiji ReviewPro launches The Hotelier’s Guide to Booking.com - The guide provides insights into the importance of reputation and how to improve review scores, resulting in better visibility and increased bookings.

Apr 19, 2023 • Hospitality