New hotel rate parity and distribution issues for 2023 - Maintaining price parity across all channels becomes harder to enforce, potentially leading to conflicts with other distribution partners.

Jun 8, 2023 • Hospitality

Hotels hiding nonrefundable fees - More and more often, hotels are offering more nonrefundable rooms, and customers are falling for them without even noticing.

Jun 8, 2023 • Hospitality

Relearning how to manage hotel revenue - Let’s stop referring to 2019. This is 2023; let’s move forward to recognize these changes and reorganize how we think and how we work.

May 22, 2023 • Hospitality

Attribute-based room selling isn't without challenges - Critics argue that ABS can lead to confusion and complexity for customers, who may be overwhelmed by the number of options available.

May 9, 2023 • Hospitality

Marriott first to include resort fees in total prices - The company plans by May 15 to disclose resort fees in the total prices it displays in its initial search results on its website and mobile app.

May 2, 2023 • Hospitality

Hotels rethink rate strategies - Consumers are no longer buying on impulse when it comes to booking travel and are willing to shop around more.

May 2, 2023 • Hospitality

Building discounts into your revenue management strategy - It’s a challenging time for hotel revenue managers. Travelers want more value for their money, and hotels need to reduce costs and drive revenue.

May 2, 2023 • Hospitality

Hotel booking is a post-truth nightmare - Buying stuff online is often stressful, but booking a hotel these days is a uniquely excruciating experience.

May 2, 2023 • Hospitality