ChatGPT enables hotels to scale personalization - By automating routine interactions and customizing guest experiences, hoteliers can ensure every visitor feels recognized and valued - without sacrificing genuine hospitality.

Feb 25, 2025 • Hospitality

Amadeus partners with Salesforce on next-gen hotel service center - New technology will empower hotels to deliver rapid, enhanced customer service at scale.

Feb 25, 2025 • Hospitality

OTAs make huge inroads in attraction ticket sales - Visitor attractions have seen a dramatic shift in distribution, with OTAs more than doubling their share of bookings since 2019.

Feb 24, 2025 • Hospitality

The evolution of hotel design - Innovative hotels are creating spaces that are not only aesthetically pleasing, but also functional, comfortable, and designed to meet the needs of today's traveler.

Feb 24, 2025 • Hospitality

U.S. hotels struggle with staffing shortages despite wage increases - While the industry has made progress, many hotels continue to struggle with unfilled positions, particularly in housekeeping and front desk roles.

Feb 24, 2025 • Hospitality

CBRE Hotels forecasts steady growth in 2025 - Urban locations continue to outperform due to improved group and business travel and continued recovery of inbound international travel.

Feb 24, 2025 • Hospitality

Accor: Opening hotels in Mykonos too risky - The company’s decision to scrap Mykonos projects highlights rising hazards due to the impact of climate change on hotels.

Feb 24, 2025 • Hospitality

Travel agency sales stay strong after record year - The U.S. travel industry is off to a strong start in 2025, continuing its streak of year-over-year growth.

Feb 24, 2025 • Travel