Deloitte's hospitality guest of the future - The future guest belongs to more specific segments, prompting businesses to tailor their offerings to meet their unique needs, desires, and priorities.

Mar 20, 2024 • Hospitality

Hotels pay OTAs $50 billion in 2023 - Year over year, OTAs are taking over bigger percentages of the hospitality industry's traditional feeder markets and customer segments.

Oct 16, 2023 • Hospitality

OTAs caught overcharging travelers from Bay Area - An investigation shows that hotel booking sites charge San Franciscans up to $500 more per night for the same rooms than travelers from less affluent cities.

Jan 14, 2025 • Hospitality

How Google reshapes hotel distribution - New Skift research views the latest iteration by the search giant as contributing directly to the democratization of the online travel industry.

Oct 19, 2023 • Hospitality

Booking.com supervised for a year due to multiple data leaks - The Dutch Data Protection Authority (AP) had the OTA under tightened supervision due to delayed reporting of data breaches.

Apr 4, 2024 • Hospitality

The shifting landscape of travel bookings - Direct bookings are on the rise as travelers prefer supplier websites to OTAs, requiring hotels to create a compelling direct booking experience and offer exclusive deals.

Sep 4, 2024 • Hospitality

Expedia first OTA to offer attribute-based hotel shopping - ABS unbundles attributes that make up a hotel rate plan, increasing price transparency while helping travelers easily compare their options to build their ideal stay.

Apr 17, 2023 • Hospitality

The Chinese tourism tsunami is late - Half a year after China’s reopening, most tourism spending remains trapped at home.

Jun 12, 2023 • Travel