Hilton tests new ways to personalize guest bookings - Attribute-based shopping, meaning knowing the types of rooms or amenities a guest prefers, will lead to “powerful personalization.

Mar 30, 2023 • Hospitality

Booking.com expects ChatGPT to redesign its search pages - The days of the typical hotel search results page are numbered, thanks to large language models like ChatGPT.

Mar 30, 2023 • Hospitality

Booking.com losing ground to other OTAs - D-Edge's latest Hotel Distribution Report for 2024, an analysis of the past five years reveals some notable shifts in online booking behavior.

Apr 29, 2024 • Hospitality

How responsible travel is evolving - Demand for responsible travel experiences is on the rise as travelers increasingly focus on vacations with a purpose.

Jan 28, 2025 • Travel

Hotel direct booking share falling as OTAs bid heavily for greater market share - The battle for direct bookings has entered a new phase as online travel agents ramp up efforts to establish ownership of hotel guests and their booking journeys.

Jan 26, 2024 • Hospitality

Booking.com's countermove to rate parity - Rather than resorting to retaliation, the company has adopted a strategy of "algorithmic persuasion" that focuses on influencing and guiding hoteliers' behavior rather than simply punishing them.

Jul 17, 2024 • Hospitality

Booking.com scammers steal £370k from 500+ holidaymakers - Police warn Booking.com fraudsters have stolen £370,000 from 532 Britons by hacking into hotel accounts.

Jan 13, 2025 • Hospitality

What happened to Airbnb? - Financially, the sharing economy darling is thriving, but guests, hosts, and cities have had enough.

Nov 6, 2023 • Hospitality