How Amex GBT blends AI with agents - To free up human agents for more critical tasks, the world’s largest TMC is using AI to read and respond to trip requests via emails.

Aug 27, 2024 • Travel

The new way to sell hotel rooms to business travelers - Hotel groups are betting that offering more personalized options through direct channels will attract business travelers and corporate clients.

Aug 26, 2024 • Travel

AmexGBT takeover of CWT could hike prices and worsen service - The UK's antitrust regulator began investigating whether the deal would lead to a "significant lessening of competition" in the market.

Aug 26, 2024 • Travel

Accor looks to the future of business travel - The company has joined forces with travel managers from 17 leading corporations to establish the Accor Global Leadership Council.

Aug 26, 2024 • Travel

American Express reveals business travel trends - American Express has released its Amex Trendex: Business Travel Edition, which tracks the evolution of travel policies and trending destinations.

Aug 23, 2024 • Travel

Expedia vet building an AI agent for business travelers - A group of longtime travel industry veterans are teaming up on a new startup called Otto that is developing an AI-powered virtual assistant for business travel booking.

Aug 23, 2024 • Travel

Europe: Slight uptick in business travel in H1 2024 - AirPlus International has reported marginal increases in both business travel spend and the number of trips taken in the first half of 2024.

Aug 21, 2024 • Travel

The welcome end of same-day business return flights - Technology, cost-cuts and climate change are at last curbing out-and-back work flights.

Aug 21, 2024 • Travel